CASE STUDIES
Transforming Retail: How 9to9 Leveraged Omnichannel Fulfillment to Achieve 100% Growth in Indonesia’s Competitive E-Commerce Market
In the fast-paced world of retail, delivering a seamless shopping experience is critical to maintaining customer loyalty and driving growth. For 9to9, a brand under PT Transmarco Indonesia, success in the competitive Indonesian market hinges on more than just offering quality products. By leveraging their extensive network of stores as fulfillment hubs, 9to9 has been able to guarantee fast, free shipping to customers nationwide. With the integration of Adobe Commerce and SWIFT Omnichannel, powered by ICUBE by Sirclo, 9to9 has seen remarkable results—experiencing a 100% growth year-over-year, a 30% increase in average basket size, and a significant boost in conversion rates. This case study explores how strategic use of technology and a customer-centric approach have propelled 9to9 to new heights in Indonesia’s e-commerce landscape.