A B2B Transformation Story

Samora Foods Digital Transformation: Integrated ERP, Logistics & Invoicing Automation

background

Samora Foods, an Indonesian company specializing in sugar production and shipping, faced challenges in managing their business processes from quotations to invoicing. To streamline operations and enhance efficiency, Samora Foods sought to digitalize their entire workflow.

challenge

Samora Foods needed a solution that could integrate their existing ERP system, manage complex quotations, streamline invoicing, and improve logistics coordination. The goal was to reduce operational delays and improve cash flow.

solution

We developed and customized B2B system to centralize Samora Foods’ operations, focusing on deep integrations:

  • Microsoft Dynamics ERP Integration:Enabled real-time data synchronization, ensuring accurate and up-to-date information across departments.

  • Custom Quotation Module:Developed to handle complex customer requirements, speeding up the sales process.

  • Consolidated Invoicing and Payments:Integrated directly with the banking system, allowing single payments for multiple invoices, enhancing cash flow.

  • 3PL Integration:Seamless connection with logistics providers for real-time tracking and automated shipping, improving delivery efficiency.

  • Zendesk Integration:Enhanced customer support with a robust ticketing system.

By digitizing Samora’s logistics and invoicing, the company accelerated its order-to-billing cycle and improved operational visibility, resulting in a 30%faster cash-flow turnaround. With billions of rupiah processed monthly, this upgrade delivered a significant financial impactthrough interest savings and stronger overall efficiency.

results

  • Faster Turnaround:The digitalization and deep integration of logistics and invoicing significantly reduced the time from order placement to billing.

  • Improved Cash Flow:The streamlined payment process led to quicker receipt of funds.

  • Enhanced Efficiency:The unified platform and real-time tracking improved overall operational efficiency and customer satisfaction.

conclusion

The deep integration into third-party systems and digitalization of invoicing and logistics processes enabled Samora Foods to achieve faster turnaround times and improved cash flow, demonstrating the effectiveness of a tailored digital transformation strategy.